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<item><title>Forrester Best Practices for IT:  How to Ensure Business Productivity and End-User Uptime</title>
<pubDate>Mon, 03 Mar 2008 09:40:16 -0500</pubDate>
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<![CDATA[Companies of all sizes are affected by system and user downtime caused by technical interruptions that are sometimes unavoidable. Over time, the resulting losses in productivity can cost the company significant revenues. ...]]></description>
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