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<item><title>Secrets of Creating the Ultimate Support Experience</title>
<pubDate>Thu, 08 May 2008 08:57:20 -0400</pubDate>
<link>http://www.eseminarslive.com/c/a/Service-and-Support/Citrix052008/</link>
<description>
<![CDATA[Join us on May 20th for a live eSeminar to hear, John Ragsdale of The SSPA and Rich Surace of PlumChoice discuss the key aspects of people, process and technology in developing a best-in-class support operation....
<br><a href="http://rsslinks.industrybrains.com/click?sid=360&amp;scid=10113&amp;rqctid=4194&amp;lid=493145&amp;cid=136104&amp;pr=2&amp;tstamp=20080517000000&amp;url=http://clk.atdmt.com/MRT/go/ndstryou0280005509mrt/direct/01/">Attend WINDOWS EMBEDDED ACCELERATION WORKSHOPS</a> Are you ready to learn how you can bring your next-generation embedded device to market faster?]]></description>
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<item><title>Making Sense of Enterprise SSO: A Webinar Event with Burton Group</title>
<pubDate>Mon, 05 May 2008 11:51:06 -0400</pubDate>
<link>http://www.eseminarslive.com/c/a/Service-and-Support/ActivIdentity051408/</link>
<description>
<![CDATA[Employees today continue to face the challenges of navigating a password-riddled business environment. Enterprise SSO is the solution, but the landscape is vast and confusing....
<br><a href="http://rsslinks.industrybrains.com/click?sid=360&amp;scid=10113&amp;rqctid=4194&amp;lid=495798&amp;cid=136334&amp;pr=2&amp;tstamp=20080517000000&amp;url=http://www.webex.com/lp/200801/sc/faster.html%3fTrackID%3d1014731">TAKE CONTROL OF REMOTE COMPUTERS</a> Support, configure and install applications and updates remotely for greater efficiency.]]></description>
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<item><title>How To Profit with Remote Support: Real-world Tips for Pricing and Packaging Your Services</title>
<pubDate>Thu, 24 Apr 2008 17:35:24 -0400</pubDate>
<link>http://www.eseminarslive.com/c/a/Service-and-Support/LogMeIn050808/</link>
<description>
<![CDATA[As the demand for IT services increases, you have the unique opportunity to stand out from the competition and grow your business. To seize this opportunity, you need to offer compelling IT services that support core business needs. But technical superiority in itself won’t do it; today’s customers demand to see how your services will enable their business....
<br><a href="http://rsslinks.industrybrains.com/click?sid=360&amp;scid=10113&amp;rqctid=4194&amp;lid=495387&amp;cid=136278&amp;pr=2&amp;tstamp=20080517000000&amp;url=http://www.webex.com/lp/200801/sc/faster.html%3fTrackID%3d1014735">See how EASY REMOTE SUPPORT can be. Try WebEx FREE!</a> DELIVER SUPPORT MORE EFFICIENTLY. Remotely Control Applications. Leap Securely through Firewalls!]]></description>
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<item><title>Pricing Managed Services: to SLA or not to SLA</title>
<pubDate>Mon, 21 Apr 2008 14:43:10 -0400</pubDate>
<link>http://www.eseminarslive.com/c/a/Service-and-Support/Kaseya051308/</link>
<description>
<![CDATA[With all the hype about service level agreements (SLAs), many service providers are eager to create their own, but how? What factors do they need to consider? What’s the difference between a sustainable, high-margin SLA and a package that wastes time and resources?...
<br><a href="http://rsslinks.industrybrains.com/click?sid=360&amp;scid=10113&amp;rqctid=4194&amp;lid=483992&amp;cid=135258&amp;pr=2&amp;tstamp=20080517000000&amp;url=http://clk.atdmt.com/BED/go/ndstrvu40220000001bed/direct/01/">Villanova University Six Sigma &amp; IT Certificate Programs</a> 100% Online programs in Six Sigma, IS Security, CISSP Prep, Business Analysis, Proj. Mgmt. and more!]]></description>
<guid>http://www.eseminarslive.com/c/a/Service-and-Support/Kaseya051308/</guid>
</item>
<item><title>Marketing Managed Services</title>
<pubDate>Mon, 31 Mar 2008 16:17:39 -0400</pubDate>
<link>http://www.eseminarslive.com/c/a/Service-and-Support/Kaseya042408/</link>
<description>
<![CDATA[Delivering proactive IT services is one of the biggest trends affecting
resellers, VARs and systems integrators. The latest advancements in IT
automation are allowing traditional channel partners to transition
their business from a reactive break/fix model to a recurring revenue
model of managed services....
<br><a href="http://rsslinks.industrybrains.com/click?sid=360&amp;scid=10113&amp;rqctid=4194&amp;lid=491901&amp;cid=97009&amp;pr=2&amp;tstamp=20080517000000&amp;url=http://www.spamtitan.com/spam_titan_vmware_tech.php">SpamTitan - Virtual Email Appliance</a> 99% Spam Detection, Kaspersky AV, Anti phishing, $550 for 100 users. Free Download 30 Day Trial Now!]]></description>
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