Research Coverage
Digital Asset Management, Document Management, Enterprise Content Management, Information & Knowledge Management, Web Content Management

Research Focus
Stephen serves Information & Knowledge Management professionals. He is a leading expert on multiple aspects of enterprise content management, including Web content management, digital asset management, and high-end document management. Stephen helps Forrester clients build content management systems to implement information management strategies and improve customer experiences.

Previous Work Experience
Stephen comes to Forrester with many years of experience in information technology management and customer software applications. Most recently, Stephen served as vice president and general manager of a software startup in Cambridge, Mass., managing client engagements in the areas of CRM, asset management, and supply chain management. Prior to that, he spent eight years at ZDNET (later CNET), where he led IT groups responsible for enterprise content management, eCommerce, search applications, and data warehousing. Stephen began his career at TV Guide, working on a project to upgrade the magazine's publishing system.

Education
Stephen earned a B.S. in electrical engineering from Villanova University and an M.B.A from Babson College.

Key Research Themes
Stephen's research is valuable to the I&KM professional who wants to:
- Evaluate and implement Web content management or digital asset management solutions
- Find out about best practices in ECM technologies
- Build a business case for implementing a Web content management system
- Manage electronic content and digital assets
- Develop information management strategies to improve customer experiences

Want to learn more about Stephen Powers? Visit http://www.forrester.com/rb/analyst/stephen_powers.