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Pricing Managed Services: to SLA or not to SLA

May 13, 2008

2:00 p.m. Eastern /11:00 a.m. Pacific (45 minutes)

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Event Details

  • Featured Speakers

    Ben Lavalley - Senior Sales Engineer & Product Evangelist - Kaseya

    Craig Guice - President and CEO - OutsourceIT

    John David Helms - President - Network Management Partners

    Mark Mancini - CEO - Twisted Technologies

    Michael J. Steinhart - Senior Editor - Ziff Davis Enterprise

    With so many options for building a managed services business, picking the right pricing model and making sure it’s profitable is no piece of cake. With all the hype about service level agreements (SLAs), many service providers are eager to create their own, but how? What factors do they need to consider? What’s the difference between a sustainable, high-margin SLA and a package that wastes time and resources?
    In this eSeminar, we move beyond preparing and pricing your MSP business to the fundamentals of adopting SLAs.

    Join Michael Steinhart, Senior Editor for Ziff Davis Enterprise, Ben Lavalley, Senior Sales Engineer and Product Evangelist for Kaseya, and a panel of leading managed service providers (MSPs)--including John David Helms, President of Network Management Partners, Craig Guice, President and CEO of OutsourceIT, and Mark Mancini, President of Twisted Technologies--as they take your questions in real time.

    Take part in this free eSeminar where you’ll discover:

    • Top challenges in pricing managed services
    • What MSPs are including in their service level agreements (SLAs)?
    • Tiered breakdowns of pricing and agreement options

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