eSeminars Live - We bring together an elite list of editors, industry luminaries, analysts and expert panel speakers on an interactive webcasting platform.


Take IT Services to the Next Level - Making Service Improvement Real

Nov 18, 2008

60 minutes

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Event Details

  • Featured Speakers

    David Campbell - Product Marketing Manager - HP Software

    Evelyn Hubbert - Senior Analyst - Forrester

    Michael Vizard - SVP, Editorial Director - Ziff Davis Enterprise

    The task of delivering consistent, repeatable processes is daunting enough without considering how you’re going to continually improve them. Yet without regular assessment of these processes, you are in danger of over-spending, under-delivering, or even completely missing the mark on satisfying evolving business requirements.

    How do you move towards realizing greater operational efficiency, lower cost and improved IT performance?

    Join David Campbell from HP Software and featured guest Evelyn Hubbert from Forrester as they discuss practical customer examples, explore strategies and share real solutions that will help you establish a stategic plan to achieve continual service improvement.

    During this web event, you will learn how to:
    • Recognize where you are in your IT maturity compared to market research and trends
    • Align your IT services to business needs through key performance indicators (KPIs) and scorecards
    • Tap into your existing data to lower operating costs & improve IT efficiency
    • Measure, quantify and improve your business processes
    Make service improvement real with HP’s powerful, ITIL aligned analytics, dashboard, and reporting software.

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