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Service Impact Analysis - determine and minimize the impact of IT failures

Apr 24, 2008

60 minutes

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Event Details

  • Featured Speakers

    Jon Haworth - Product Marketing Manager - HP

    Michael Krieger - VP, Market Experts Group - Ziff Davis Enterprise

    Peter O’Neill - Vice President - Forrester

    Web server Weblogic_7101 is down. Can you tell who is impacted before your telephone rings and determine your initial steps to resolve the problem?

    Learn how to determine and, more importantly, (accelerate time to resolution) minimize the impact of IT failures on critical business services through service impact analysis. Service impact analysis uses dependency maps of business services and the underlying applications, servers and network components to assess the business criticality of IT problems and improve IT efficiency. Past approaches relied on manual mapping efforts but these were frequently out of date or incomplete. Now new automated discovery mapping tools are making implementation and maintenance of service impact analysis solutions much easier.

    In this webcast, Forrester Vice President Peter O’Neill will address:
    • What are the best practices for service impact analysis?
    • How can automated discovery mapping help?
    • What is the best way to get started?
    You’ll also hear from HP Product Marketing Manager Jon Haworth on how automation is making service impact analysis easier to implement and maintain.

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