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Changing the Support Experience -- ProSupport: Dell`s New Portfolio of Support Services

Feb 14, 2008

60 minutes

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Event Details

  • Featured Speakers

    Aaron Goldberg - VP, Market Experts Group - Ziff Davis Enterprise

    Cary Gumbert - Senior Product Manager - Dell, Inc.

    Rajbir Panag - Services Marketing Manager - Dell, Inc.

    We all know that technical and customer support are among the most important, if not the most important aspect of the ownership experience. And while this has been part of the vendor's offering since the earliest days, there has been far too little new thought brought to bear on improving support. Dell has changed this with the introduction of ProSupport, bringing a new set of approaches to the support equation. Dell now offers distinct services and capabilities for IT staffs and end users, delivered consistently around the globe, using new delivery methods. These changes can really make a difference for your organization. Learn more about the improvements such as:
    • Simplifying to one globally-consistent support portfolio (across desktops, notebooks, servers and storage)
    • Creating distinct offerings for IT professionals/helpdesks and end-users
    • Introducing new Dell recommended support solutions to address most common customer needs
    • Further advances in award-winning service quality via robust new delivery capabilities

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