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Forrester Best Practices: Improve IT Service Delivery and Support

Aug 20, 2008

45 minutes

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Event Details

  • Featured Speakers

    Barry Dacus - Sr. Product Line Manager - Citrix Online

    Chip Gliedman - Vice President & Principal Analyst - Forrester Research

    Michael Krieger - VP, Market Experts Group - Ziff Davis Enterprise

    Are your technology users happy with the level of support they receive? The IT help desk is the guardian of day-to-day business productivity. However, a recent Forrester study reveals that only about half of all technology users at U.S. companies are satisfied with the support services they currently receive.

    How does your organization stack up, and what can you do to drive satisfaction and improve productivity?

    Join us for an interactive eSeminar on August 20th featuring Chip Gliedman, principal analyst for Forrester Research, who will reveal 5 best practices for improving IT service delivery and support.

    You’ll also hear from Barry Dacus of Citrix Online who will share new technologies and solutions that you can implement now to help improve your operations.

    Key Reasons to Attend:

    • Learn what help desks are doing right – and where they need improvement
    • Discover the five strategies that every IT help desk should practice for improved IT service delivery
    • Learn how to improve internal customer satisfaction levels and overall IT perception
    • Receive service and support technology recommendations for increasing agent productivity and end-user satisfaction

    Register now for this timely event and see how your productivity and satisfaction can improve – your bottom line benefits may hang in the balance.

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