eSeminars Live - We bring together an elite list of editors, industry luminaries, analysts and expert panel speakers on an interactive webcasting platform.


Secrets of Creating the Ultimate Support Experience

May 20, 2008

2:00 p.m. Eastern / 11:00 a.m. Pacific (45 minutes)

Register

Event Details

  • Featured Speakers

    John Ragsdale - VP of Research - The SSPA

    Michael Krieger - VP, Market Experts Group - Ziff Davis Enterprise

    Richard Surace - Senior Vice President, Operations - PlumChoice

    PlumChoice is an award-winning PC support provider that leverages remote collaboration to provide a seamless customer experience, positioning them as industry leaders. How did they do it, and how can their experience improve your business?

    Join us on May 20th for a live eSeminar to hear, John Ragsdale of The SSPA and Rich Surace of PlumChoice discuss the key aspects of people, process and technology in developing a best-in-class support operation.

    During this eSeminar you will learn how PlumChoice:
    • Maintains a 94% first contact resolution rate with Team Collaboration
    • Hires and retains best-in-class talent via a virtual support center
    • Achieves over 100% utilization of agents
    Could your support organization benefit from what PlumChoice has learned? Register now for this educational event – and bring your questions for our panel of experts to answer during our live Q&A following the presentation.

  • Sponsored By

Register