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Forrester Best Practices for IT: How to Ensure Business Productivity and End-User Uptime

Mar 11, 2008

60 minutes

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Event Details

  • Featured Speakers

    Gretchen Nemechek - Product Marketing Manager - Citrix Online

    Michael Krieger - VP, Market Experts Group - Ziff Davis Enterprise

    Stephanie Balaouras - Principal Analyst - Forrester Research

    Companies of all sizes are affected by system and user downtime caused by technical interruptions that are sometimes unavoidable. Over time, the resulting losses in productivity can cost the company significant revenues.

    Does your IT Help Desk have the structure in place to provide fast and effective response to technical interruptions to keep the business running and end-users productive?

    Join us for a live Webinar to hear Stephanie Balaouras, Principal Analyst for Forrester Research share best practices for balancing proactive planning with reactive-response measures to mitigate business disruptions

    You will also learn how integrating remote-support technology can streamline reactive-response processes: providing fast and effective support to minimize downtime

    Attend this Webinar to Learn How To:
    • Limit downtime through preventative measures and higher-availability technologies
    • Gain quick and secure access to remote systems – even outside firewalls
    • Resolve problems quickly and proactively to keep end users productive

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