IT Management - eseminarslive

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IT Service Management: What's In It For IT?

Jun 29, 2010

1:00 p.m. Eastern / 10:00 a.m. Pacific (60 minutes)

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Event Details

  • Featured Speakers

    John Jainschigg - Senior Technical Analyst & Director, Media Labs - Ziff Davis Enterprise

    Stephen Wellman - Director of Community & Content - Ziff Davis Enterprise

    From datacenter provisioning to process automation, inventory management to risk assessment, saving money in IT means saving time. New IT service management applications and associated best-practices can achieve this efficiency and make IT more agile and serviceable to users. This eSeminar will showcase the business benefits of IT service metrics to the business at large and IT in particular. You will learn how to use service management process analysis and metrics to:

    • Identify and eliminate bad processes.
    • Justify new strategies and initiatives.
    • Plan for sustainable growth and sensible IT headcount.

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