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A Phased Approach to Increasing IT Productivity & Efficiency

Mar 5, 2010

2:00 p.m. Eastern/11:00 a.m. Pacific (60 minutes)

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Event Details

  • Featured Speakers

    Katherine Lord - ITSM Consultant/Certified Instructor

    Michael Krieger - Market Expert - Ziff Davis Enterprise

    The economy has not been easy on IT help desks. "Do more with less" has become a permanent mantra rather than a temporary directive. But even in the best of times, increasing efficiency and demonstrating the IT help desk's business value is a smart move.

    Join us for an interactive Webinar with Katherine Lord, a seasoned practitioner and consultant in the ITSM/ITIL education and implementation space. Katherine will explain how adopting a strategic improvement plan can boost IT productivity and efficiency.

    Attend this complimentary Webinar to learn:
    • How to demonstrate the business value of the IT help desk
    • Tips for assessing current processes and establishing objectives, maturity targets and milestones
    • Proven strategies for fostering continuous improvement
    • And more...

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