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Increase the Power of Your Team with Remote Services

Nov 1, 2007

45minutes

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Event Details

  • Featured Speakers

    Michael Krieger - VP, Market Experts Group - Ziff Davis Enterprise

    Ronan Vance - Citrix Online

    Thomas Lah -

    A recent study conducted by the Technology Professional Services Association (TPSA) revealed that PS organizations only realize billable utilization rates of 65% or less on average.

    How do technology professional services firms increase billable utilization AND deliver a superior level of client service?

    Join us for a live Webinar on Thursday, November 1 to hear TPSA Executive Director Thomas Lah share results from a survey on current industry trends and discuss how consultants can realize higher billable utilization with remote services. In addition, you will also hear how RSM McGladrey delivers superior service to customers using GoToAssist remote-support technology.

    Attend our live Webinar to:
    • Hear Thomas Lah of TPSA discuss results from an industry survey on how companies are using remote-support to increase billable utilization.
    • Learn how RSM McGladrey delivers high-value service to customers without having to send IT consultants into the field.
    • Find out how Citrix® GoToAssist® remote support significantly increases customer loyalty and consulting capacity while dramatically lowering costs.

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