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Customer Successes: Getting Ahead of the Competition with Real-Time Data

Dec 2, 2008

60 minutes

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Event Details

  • Featured Speakers

    David Coursey - Technology Industry Analyst, eSeminars & Virtual Tradeshows - Ziff Davis Enterprise

    Jennifer St. Louis - IBM

    Enterprise data is among a company's core assets, yet information is often not available quickly enough to improve business results. The ability to immediately sense and respond to business events and conditions helps the enterprise react faster than its competitors, establishing a real advantage in the marketplace. Join us as we explore how companies are realizing enhanced customer service, and better business visibility through real-time integration of critical business information assets. This presentation will showcase specific customer examples and outline how they're realizing a return on their technological investment.

    Topics include:
    • the need and benefit of real-time data
    • how to harness enterprise information in real time
    • architecting an effective solution within the existing IT framework
    • case studies of how real-time data can improve customer service and increase revenue

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