Optimizing Agent Performance in a Real-time World
August 31, 2010
The tools and processes to optimize agent performance are multifaceted, both in addressing the desktop to handle the customer contact and in the tools to measure and monitor performance. In this eSeminar, Lori Bocklund of Strategic Contact and Rachel Wentink of Interactive Intelligence will tackle the various aspects of optimizing performance in the contact center through a lively question-and-answer session.
How to Maximize the Efficiency of Offsite Data Replication
September 9, 2010
As storage volumes increase and disaster recovery requirements become more stringent, there is a growing demand to protect more data across longer distances. How can this be achieved without sending IT costs through the roof? Join us for this informative eSeminar, where you’ll hear experts from Silver Peak and EMC discuss how leading storage and WAN optimization technologies can make offsite data protection more cost-effective for your own organization. In addition, you’ll have the opportunity to hear from a real end-user, Donegal Insurance, which will discuss how it overcame common challenges to improve RPO/RTO while lowering the ongoing cost of data replication.
Maximize Business Opportunities Through Information Quality on System z
September 14, 2010
Bad data is like a virus for the business. Without a rigorous data quality program in place, bad data can do damage if it spreads across the information supply chain - affecting other data, applications, processes, business subsidiaries, and trading partners as they consume, process, and then spread the "infected" information to others. Along the way, the data will skew metrics, reduce report accuracy, and ultimately affect business decisions and executive confidence in trusting that data. Without a way to deliver trusted information, how effective are your solutions such as packaged applications, transaction systems, departmental systems, master data management systems, data warehouses, or business intelligence systems?
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